FAQs – Run Baby

IMPORTANT NOTICE: MOTHER’S MILK IS BEST FOR YOUR BABY. INFANT FOOD SHALL ONLY BE USED ON THE ADVICE OF A HEALTH WORKER AS TO THE NEED FOR ITS USE AND PROPER METHOD OF ITS USE.

Frequently Asked

Questions

Orders

1. How do I place an order?

Browse your favorite products, select the size and quantity, add them to your cart, and proceed to checkout. Complete the payment details to confirm your order.

2. Can I change my order after placing it?

Unfortunately, once an order is confirmed, it cannot be modified. Please review your order carefully before completing your purchase.

3. Can I cancel my order?

No. Orders cannot be cancelled once they have been confirmed as we begin processing them immediately.

4. Will I receive an order confirmation?

Yes. Once your order is successfully placed, you’ll receive an order confirmation via email or SMS/WhatsApp (if applicable).

5. Where do you deliver?

Currently, we deliver across:

Tamil Nadu
Kerala
Karnataka
Hyderabad (Telangana)

We will expand to more locations soon.

6. How much is the shipping charge?

We charge a flat shipping fee of ₹100 per order

7. How long does it take to dispatch my order?

Orders are usually dispatched within 1–2 business days.

8. When will my order be delivered?

Kerala: 3 business days
Tamil Nadu, Karnataka & Hyderabad: 5–7 business days

Delivery timelines may vary slightly during festivals or unforeseen circumstances.

9. How can I track my order?

Once your order is shipped, we’ll share the tracking details through SMS, WhatsApp, or email.

10. Do you deliver on weekends?

Delivery depends on the courier partner and your location.

Shipping & Delivery

11. Can I return my product?

We do not offer returns. We only provide replacements for eligible cases.

12. When am I eligible for a replacement?

Replacement is available if you receive:

Wrong product
Damaged product
Manufacturing defect
Incorrect size

13. How many days do I have to request a replacement?

Please contact us within 48 hours of delivery with clear photos or videos of the product.

14. Who pays the replacement shipping charges?

If the replacement is approved due to our error, we will arrange the replacement. For size exchanges, customers are responsible for the shipping charges.

15. Do you offer refunds?

No. We currently provide replacement only and do not offer refunds

Returns & Replacements

16. Are your muslin products made from 100% cotton?

Yes. Our muslin collection is crafted using 100% muslin cotton, making it soft, breathable, and gentle on delicate baby skin.

17. Are your products safe for newborn babies?

Yes. Our products are thoughtfully designed for newborns and toddlers using baby-friendly fabrics and non-toxic dyes wherever applicable.

18. Are your products suitable for sensitive skin?

Absolutely. Our muslin cotton collection is soft, breathable, and designed to help reduce irritation and keep babies comfortable throughout the day.

19. Are all products manufactured by Runbaby?

Some products are carefully manufactured by us, while others are thoughtfully sourced from trusted partners who meet our quality standards.

20. How do I choose the right size?

Each product includes a detailed size guide based on your baby’s age. If you’re unsure, feel free to contact us before placing your order.

Product Questions

21. Which payment methods do you accept?

We accept secure online payments through UPI, Credit Cards, Debit Cards, Net Banking, and other available payment options during checkout.

22. Is Cash on Delivery (COD) available?

Currently, we do not offer Cash on Delivery.

Payments

23. How can I contact Runbaby?

You can reach us through our customer support mobile number or WhatsApp during business hours. We’re always happy to help.

24. What if I receive a damaged package?

Please do not use the product. Contact us immediately with photos or an unboxing video, and we’ll assist you with the replacement process.

25. Do I need an unboxing video for replacement claims?

Yes. We strongly recommend recording an unboxing video. It helps us verify damage or missing items quickly and ensures a faster replacement process.

Support

Run Baby

Our Company

Our Categorys

Contact Us

2/87H, Muthu gardens, Bodipatti, Munnar main road Backside to Aruna kalaiyarangam, Udumalpet 642112